Terms of Use.

1. Eligibility and Account

By creating an account on Memoora, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding contract. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Please notify us immediately at hello@memoora.app if you suspect unauthorised access. Memoora reserves the right to suspend or terminate accounts that violate these terms.

2. The Service

Memoora provides a personal digital archive to preserve, organise and rediscover memories through text, photos, audio, video and documents, with AI assistance. The service is provided 'as is' and may evolve over time. We will give you reasonable advance notice of any material change that affects features you use. Service availability is subject to occasional scheduled maintenance.

3. Your Content

You are the sole owner of all content you upload or create in your archive. By using Memoora, you grant us a limited, non-exclusive, non-transferable licence solely to store, process and display that content for the purpose of delivering the service. No rights are granted to Memoora for advertising, commercial or AI model training purposes. By uploading content that includes data about third parties, you represent that you have a lawful basis for doing so under GDPR.

4. AI Processing and Sub-processors

When you use the Memory Assistant, text-to-speech (TTS) or transcription (STT), excerpts of your content are sent to OpenAI, Inc. as a data sub-processor under our API agreement. OpenAI does not use API data to train its models and deletes it within the timeframes set in its retention policy. Memoora uses OpenAI AI services for responses, speech generation and transcription within the service. You may choose not to use AI features without affecting other parts of the service.

5. Subscriptions, Packs and Payments

Memoora offers subscription plans and one-time paid digital content packs. Prices and features are shown on the pricing page and during checkout. Payments are processed securely by Stripe Payments Europe Ltd.; Memoora does not store your full card details. Applicable taxes are calculated and shown at checkout based on your billing address and applicable law, and Stripe may issue the corresponding invoice. For subscriptions, you authorise recurring charges according to your chosen plan and may cancel at any time from your profile; access remains active until the end of the billing period and cancellation prevents future renewals. Packs are one-time purchases and do not create a subscription; access is granted after payment is confirmed. Purchases of digital content are subject to any withdrawal rights provided by applicable consumer law. If, in the future, express waiver of the right of withdrawal is requested to begin supply immediately, we will explain this and obtain the relevant consent before supply begins. Refunds are handled according to applicable law and the conditions shown during purchase.

6. Prohibited Uses

The following are strictly prohibited: (a) using Memoora for illegal purposes or in violation of third-party rights; (b) uploading content that infringes intellectual property rights or is harmful; (c) attempting to access other users' accounts or compromise platform security; (d) using automated tools, scrapers or bots to extract data; (e) uploading data relating to minors under 18 without being their legal guardian and having explicit legal basis. Violations may result in immediate account suspension.

7. Limitation of Liability and Governing Law

We take all reasonable precautions to protect your data, but Memoora cannot guarantee uninterrupted service availability or the absence of technical failures. To the fullest extent permitted by applicable law, Memoora shall not be liable for indirect, incidental or consequential damages arising from the use of or inability to use the service. We recommend using the export tools to maintain your own backups. These terms are governed by the laws of Spain and disputes shall be submitted to the courts of Barcelona, Spain.

8. Account Deletion

You may permanently delete your account at any time from Settings → Profile → Delete Account. Deletion is irreversible: your account data and memories are erased during the deletion process, in accordance with GDPR Article 17. Backups, technical logs and data retained by providers may remain for their own retention periods. If you hold an active subscription, it will be cancelled immediately upon deletion — no refund will be issued for the unused portion of the billing period. If you wish to obtain a refund, you must cancel your subscription first from the Subscription tab and wait for the current period to end before deleting your account. Data shared with third-party sub-processors (OpenAI) is subject to their own retention policies.